Claims Management Software Can Help Thousands Claim For Flight Delays
Flight delays are common, and under EU law, compensation is available for thousands of individuals who experience problems with flights. But, many people aren’t aware that they’re due a refund.
Claims companies handling flight delays have a large market of potential customers. 25% of UK flights are delayed. Although not all these delays are eligible for compensation, the sheer number of delays mean that many flights do qualify for customers to make a claim. However, many customers are unaware that they could be due a payment for a delayed or cancelled flight.
In 2014, two landmark court rulings opened the opportunity for even more consumers to claim for late flights. EU regulation 261/2004 means people can claim for flight delays dating back up to seven years.
Companies managing flight delay claims can be highly profitable. Unlike PPI claims, there is no deadline for flight delay claims and flights will continue to be delayed. In order to run the business efficiently and cost-effectively, claims management software is essential. It enables staff costs to be kept low, as the system manages claims and can handle work which was previously performed manually. This includes chasing up with the airline if they don’t respond and contacting customers regarding their case.
What are the Circumstances for EU Flight Delay Claims?
The EU regulation has certain restrictions and regulations in order to claim. These are as follows:
- Claims are for EU regulated flights. This means the flight departed from an EU airport or an EU airline was going to an EU airport. For example, a British Airways flight from New York to London would be acceptable because British Airways is a European airline heading to an EU airport.
- The flight must be delayed by over three hours or cancelled.
- Despite not being EU countries, the regulations include airports in the following countries: Iceland, Norway, and Switzerland.
- The delay or cancellation must be the fault of the airline. This means that delays due to severe weather conditions or political unrest will not be accepted. But, delays due to staffing issues or under bookings are valid.
The longer the flight is delayed and the further the distance of the flight equate to greater compensation. For flights covering 3,500km or more, with over four hours delay, consumers can receive a maximum of €600 per person.
Claims Management Software Used by the Best Flight Claim Companies
Using a claims company is one way to claim compensation against the airline. A claims company will gather all the relevant flight details and contact the airline on a customer’s behalf.
They are able to manage the claim using claims management software. This software keeps all the essential information stored in one place and can monitor when a response is received from the airline.
Flight delay claims don’t always result in large payouts, unlike those for PPI claims. This means keeping costs low and managing as many claims as possible is crucial. The claims management software has integrated features which can chase for outstanding invoices and calculate the fees due from each claim. This makes managing the claims process significantly easier for businesses.
Contact us for a free demo of flight delay claims management software. Our LogiClaim software has allowed claims companies to handle a large volume of claims and keep customers up to date throughout the process.