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DSAR requests to lenders or defendants
Complaint letters and responses
FOS and FSCS escalation documents
Follow-up messages to clients and third parties
There is almost no need to manually write or send communication. The system can automatically create bespoke letters, emails and sms messages for you, with content that is based on the status and information associated with each claim.
Once a message is sent, the system automatically schedules reminders and chasers. Follow-up activity continues until a response is received or the task is completed. There is no need to track reminders manually the claims management software does it for you.
Using AI, Logican reads and classifies incoming emails and scanned documents. It automatically:
Links the correspondence to the correct case file
Classifies the type of response for example, an acknowledgement, request for more information, or a settlement offer
Extracts key information from the content
Uses that data to draft responses or trigger the next step in the workflow
This reduces the need for human involvement and ensures each claim continues to progress without delay.
LogiClaim is not all about automation! You can still perform manual tasks during the claims process if you prefer. This is often required when dealing with more complex matters, or if you are responding to detailed queries from the defendant, Ombudsman or FSCS.
LogiClaim lets you easily manually create documents based on precedent templates with a single click.
You can also easily manually schedule follow-up chasers. These will appear in the relevant users task list to be dealt with when required.
Logican combines automation, communication control, and claims management in one system. Whether you are handling a few hundred claims or thousands, it gives your team the tools to manage claims efficiently, reduce admin, and maintain complete oversight.
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