Compliant automation for incoming correspondence

LogiClaim reads, matches and acts on lender post and email, processing high volumes fast. Rule-based and fully auditable.

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The incoming correspondence workspace in LogiClaim: queues on the left, items linked to claims in the middle, and the lender letter with the matched phrase highlighted on the right.
Details in this image are for illustrative purposes only.

Process high volumes fast

Post and email together, linked, categorised and actioned.

Same input, same outcome

Every match and every category is decided by rules, not probability.

Complete audit trail

Every decision traced to the phrase, the evidence and the rule that produced it.

Why rules, not AI

More compliant: deterministic decisions, fully auditable

One letter, processed three times, then asked why

LogiClaimRules decide
Run 1 · SameDCA acknowledged
Run 2 · SameDCA acknowledged
Run 3 · SameDCA acknowledged
Asked why?The exact phrase, evidence and rule, with the full trace
AI modelProbability decides
Run 1DCA acknowledged
Run 2 · ChangedAcknowledgement
Run 3DCA acknowledged
Asked why?"Classified with high confidence"

Same letter, different answer: the model changed its mind on run 2.

See the full comparison, and what a file review asks →

More about how it works

How it works

Read, link, categorise, act. An item reaches a claim only when a second piece of evidence backs the match, and every step is written to a trace.

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One document, several outcomes

A single letter can confirm a DCA and need a copy sending to your client. Every finding is recognised, and every one is acted on.

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You own every outcome

Spot new lender wording in the queue, add the phrase in minutes and reprocess the batch. No developer, no model to retrain.

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When there is no match

Anything the rules cannot prove goes to a person, not onto a claim. Resolved on one screen, then the same workflow takes over.

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Sending correspondence too?Letters, emails, SMS and chasers, generated and sent automatically at every stage of the claim. See outgoing correspondence automation →

Reach out

Want to handle more post with less admin?

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