Claims management is at the heart of any insurance company. An effective claims management process can save your company time and money and improve customer satisfaction and retention.
Handling claims used to involve lengthy manual tasks and mountains of paperwork, but with tools and technology such as claims management software, companies can streamline or even automate the process. By updating old processes and implementing the right technology, claims companies can manage higher volumes of financial claims, improving profitability.
So if you’re hoping to grow your claims company, evaluating and improving your claims management process should be one of your biggest priorities.
Improve Customer Experience and Retention
Insurance is a highly competitive industry, and customer satisfaction is vital to staying ahead of the competition. With many claims companies using technology to streamline the claims management process, consumers have become used to seamless customer experience, and customer expectations are at an all-time high. Policyholders expect hassle-free interactions with their provider, rapid settlement of claims and transparency of policy information.
Firms who use technology to improve the efficiency of their claims handling can make it easy for customers to file claims and receive settlements, improving their overall satisfaction. User-friendly mobile applications or online portals offer customers an easy way to interact and communicate with their provider, and claims management software can quickly move claims through the various settlement stages while automating communication with the customer.
With increased levels of customer satisfaction, claims companies can benefit from improved customer loyalty, positive reviews, recommendations and fewer complaints.
Detect and Avoid Fraudulent Claims
Unfortunately, every insurance company will receive fraudulent claims, but claims management processes should catch these claims before they progress to settlement.
Technology and human analysts play a role in the fraud detection aspect of claims handling. Intelligent software can use data analytics to detect criminal fraud by examining the payment history of the claimant and identifying any patterns of insurance claims. Human analysts can perform legitimacy checks of documents and materials supporting claims. Using a combination of digital and human analysis, companies can detect and avoid both criminal fraud and opportunistic claims.
Reduce the Cost of Claims Management
An effective claims management process will utilise software to automate payment and communication tasks, saving your company time and money. By reducing the number of staff needed for administrative tasks, companies can cut back on costs and make better use of skilled personnel.
Claims management processes that use software can also reduce the costs associated with human error and fraudulent claims. Human error during claims handling can create time-consuming and expensive problems that can be difficult to fix and may lead to the settlement of fraudulent claims. But software can take over and automate these manual tasks, limiting the risk of human error compromising claims.
Offer Competitive Insurance Premiums
To keep up with the competition, insurance providers need to offer low premiums while still making a profit. And by using an effective claims management system to keep costs down, companies can offer competitive premiums. This can give providers an edge over their competitors.
Store Data Securely
A big part of an effective claims management process is how data is stored. Using claims software to store and organise customer data can eliminate the need for physical records. Electronic archives make the organisation of files easier and data quick to find with a simple search. With less physical space required for storing data, companies can save on the cost of office space.
Storing files digitally, with the help of effective claims software, also makes it easier for companies to comply with data protection regulations, such as the GDPR. Claims software is built with the storage of sensitive data in mind — it will have features in place to help you achieve compliance. You’ll have control over your customers’ data and can manage permissions as and when needed.
If your company is looking to improve its claims management process, try a free demo of LogiClaim, our advanced claims handling software. LogiClaim makes claims handling swift and inexpensive, giving your business the power to manage more claims.
