Compliant correspondence automation, sent and received

Most of the work on a claim is correspondence. LogiClaim sends the right letter, email or SMS at every stage, then reads and acts on the replies lenders send back. Template-driven, rule-based and on the record.

Free Demo

Two sides, one workflow

Everything out, everything back in

OutgoingOutgoing correspondence

Letters, emails and SMS written from your templates at the right stage of every claim, then chased until there is a response.

  • Client sign-up, DSARs, complaints and escalations
  • Chasers that continue until a response arrives
  • Bulk runs to lenders
  • Every message recorded on the claim file
Explore outgoing correspondence →
IncomingIncoming correspondence

The replies, by scanned post or email, linked to the right claim, categorised on your rules and acted on.

  • Linked only when a second piece of evidence backs the match
  • Categorised on phrases your team controls, per lender
  • The follow-on workflow runs automatically
  • A trace on every item
Explore incoming correspondence →

One workflow engine

Out, back in, and on to the next stage

1

Your letter goes out

A DSAR, complaint or chaser, from your template.

2

The lender replies

By scanned post or email.

3

The reply is linked and categorised

On your rules, with a trace.

4

The claim moves on

Client updated, next message sent or chaser scheduled.

Both sides run on the same workflow engine, so nothing waits for someone to notice the post.

Why rules, not AIDeterministic decisions, fully auditable.Part of LogiClaimOur claims management software, from onboarding to payment.

Reach out

Want correspondence that runs on your rules?

Book free LogiClaim demo