How it works

Scanned post and lender email go in. Linked, categorised and actioned claims come out, with auditable records of every step.

By hand, or with LogiClaim

By handFive touches, every item
  1. Open it
  2. Link to claim
  3. Decide what it means
  4. Store the document
  5. Act on it
LogiClaimAutomatic, traced
  1. Open it
  2. Link to claim
  3. Decide what it means
  4. Store the document
  5. Act on it

High volumes processed fast, with a record of every step

The pipeline

  1. Automated

    1Read

    Scan to text, even poor quality scans

  2. Rules

    2Link

    Only with a second piece of evidence

  3. Rules

    3Categorise

    Your phrases, scoped per lender

  4. Workflow

    4Act

    Answers, status, chasers and client update

Evidence, at every step

Every step written to the trace: what was read, matched, rejected and why.

Audit
No match? It goes to a person, never onto a claim on a guess. See how →

Where a model would guess, LogiClaim checks

At this stepLogiClaim checksA model guesses
Finding the claim A second piece of evidence, or a person decides A best guess from the text
Duplicate claims Set aside by their status Could pick either one
What the letter means Your exact phrase, for that lender A probable category
See the full comparison →

A trace on every item

Processing traceRE: Confirmation of my Representative - Motor Finance Complaint - Ref 4410270000057
  1. ===== Email Body =====
  2. Begin scanning for client/claim references
  3. Identified Client 200456 from reference '200456' - no claim identified for this client yet, so this cannot link the item on its own; it will corroborate a claim if one is found Evidence check
  4. No agreement numbers were found in the body
  5. The subject line's number ('4410270000057') is tried against the stored account numbers
  6. Agreement number '4410270000057' matches 2 claims, but 1 of them (Claim 500119) is on a status that marks it as a duplicate claim and was set aside, leaving Claim 500123 as the live claim Duplicate guard
  7. Match confirmed: Client 200456, Claim 500123 - supported by reference '200456', agreement number '4410270000057' in the subject line Match confirmed
  8. Begin checking the correspondence content against the known outcome categories
  9. Recognised as 'Client To Choose - Confirmed' from the configured phrase found in the email body Rule matched
  10. Follow-up 'Client To Choose - Confirmed' task scheduled on the claim Workflow
  11. FINAL OUTCOME - linked, recognised, fully processed and moved to the claim's history

Details in this image are for illustrative purposes only.

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