The Vital New Tool in the Claims Business: Intelligent Claims Software

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Getting ahead of the claims competition and carving out ever-larger slices of market share has never been easy. With intelligent claims software, the path is clear.

When we established Logican, we wanted to provide cutting-edge business software that would make the critical work of companies much easier and enable them to grow their revenue streams quickly. That is not something generic software can always do, so we set about creating management software systems that were customisable and clever, especially for — but not limited to — the claims industry.

Intelligent claims software  is just one way to describe it. . It really is the evolution of software and, indeed, our society. Look around you and everything is becoming brainier. In a short period, our mobile phones have gone from relatively dull bricks to “smart” phones capable of doing almost anything.

This year marks thirty years of the world wide web. Its development has changed the way both individuals and society live their lives. Even cars are starting to develop intelligence of their own and will soon be whisking us about without any human input.

Software, of course, forms the backbone of all these exciting advances in technology that are making our lives easier and more enjoyable. In our business, we are doing the same for our clients with intelligent claims software. Although human input and work are still required, it removes the heavy-lifting burden while helping to make claims companies more efficient and profitable.

Smart Claims with Intelligent Claims Software

Technological developments often result in a reduced need for manual labour, and in terms of this, we are no different. From the beginning with our software, we aimed to cut the vast amount of time it takes to handle all sorts of claims. That includes everything from PPI and flight delays to mortgage mis-selling, packaged bank accounts and more.

The software has been so successful for PPI claims companies that the market became over-saturated. Over time, only the very best PPI claims companies remained in operation. With the impending deadline, these companies will soon need another type of claim to process. Thankfully, intelligent claims software is already integrated into their systems. With some edits and modification, it could easily evolve to be fit for purpose for other types of claims.

Many of these claim sectors are still developing. There is one such theory that GDPR breaches could cause a wave of compensation claims. With GDPR still in its infancy for businesses, this is a new market — and we don’t yet know the power consumers will have if their data is breached.

Our intelligent claims software is designed so that it can easily be adapted to changes in the law or procedures as they happen, meaning claims companies do not miss a beat.

Additionally, our market-leading intelligent claims software eliminates the sheer volume of repetitive tasks associated with high levels of claims caseloads. Dealt with manually, it can be costly and time-consuming, as well as lead to many problematic errors. Automating these tasks helps to keep overhead costs low while acquiring and communicating with new customers. 

An Intuitive Software Solution

Our designers have created intelligent claims software that gives firms an additional step up by being highly intuitive to their needs. We configure it just the way each individual claims firm wants it. From there, anyone dealing with the claims — operators in call centres or claims handlers — can use it without having to first undergo extensive training. This is a feature that all businesses should strive for with their software.

At the heart of our intelligent claims software is our very own workflow engine. Just like the automated cars now making their way onto the roads, our software turns the claims process into what we call “self-drive” mode. This confers the distinct competitive advantage on claims firms of being able to deal with large volumes of claims easily. The result is more revenue, more market share and more profits.

At Logican, there’s nothing artificial about our intelligent claims software. It’s the real thing.

To find out more about our claims software designed to handle growing caseloads and allow companies to do more and earn more, contact Logican today. Our experts are available to talk to you about your business and show you how we can make it more efficient and profitable.