Client Signup
DSAR requests to lenders or defendants
Complaint letters and responses
FOS and FSCS escalation documents
Follow-up messages to clients and third parties
There is almost no need to manually write or send communication. The system can automatically create bespoke letters, emails and sms messages for you, with content that is based on the status and information associated with each claim. See how outgoing correspondence is automated.
Once a message is sent, the system automatically schedules reminders and chasers. Follow-up activity continues until a response is received or the task is completed. There is no need to track reminders manually the claims management software does it for you.
LogiClaim reads incoming lender emails and scanned post and decides what each item means on rules you control, so every outcome is deterministic and fully auditable. It automatically:
Links the correspondence to the correct claim, once a second piece of evidence confirms the match
Categorises the response, for example an acknowledgement, a request for more information or an offer
Writes the key answers to the claim
Triggers the next step in the workflow, such as a client update or the next letter
Each claim keeps progressing without anyone having to sort the post. See compliant automation for incoming correspondence.
LogiClaim is not all about automation! You can still perform manual tasks during the claims process if you prefer. This is often required when dealing with more complex matters, or if you are responding to detailed queries from the defendant, Ombudsman or FSCS.
LogiClaim lets you easily manually create documents based on precedent templates with a single click.
You can also easily manually schedule follow-up chasers. These will appear in the relevant users task list to be dealt with when required.
Logican combines automation, communication control, and claims management in one system. Whether you are handling a few hundred claims or thousands, it gives your team the tools to manage claims efficiently, reduce admin, and maintain complete oversight.
Most of that automation is correspondence, going out and coming back in. See how LogiClaim handles correspondence automation.
Reach out
