LogiClaim claim management software

Claims Management Software

LogiClaim. The powerful automated tool for bulk managing Financial Claims.

If you’re involved in managing client claims of any kind, and especially if you handle claims in high volume, LogiClaim gives you everything you need to automate and drive their progress.

Designed to handle PPI, Packaged Bank Account, Mortgage Misselling claims, and Flight Delay claims, as well as claims connected to Bank Cards and Credit Card Charges. LogiClaim is easily adjusted to reflect changes in legislation or procedure should this be required to ensure its ability to handle new classes of claim.

Logican’s claims management software automates repetitive tasks linked to both incoming and outbound communications on each claim. You can upload your own document templates and edit the workflow yourself, avoiding the need to have us do this for you.

LogiClaim’s extensive capabilities and options are simple to self-customise, to match your specific  requirements and processes. Once configured, the solution is highly intuitive, making it simple for Claims Handlers and Call Centre Operators to pick up without any need for specialised training.

Create and Amend your own Workflow

LogiClaim is powered by the unique, Logican workflow engine, which places claims into ‘self-drive’, making it easy to bulk process these efficiently. Chaser letters, emails and SMS messages are all automatically generated when due, with appropriate follow on actions being scheduled. Incoming correspondence automatically clears all outstanding chasers, scheduling appropriate follow on actions.

Core features of LogiClaim

LogiClaim boasts a wealth of features and capabilities designed to help you customise the product itself with ease, and then use it to manage your client relationships, and progress your clients’ claims efficiently, making maximum use of automation.

Easy structuring and set up of each client’s claims portfolio

Logican’s claims management system lets you create and edit an unlimited number of claims, of varying types (including PPI, PBA and Mortgages) for each of your clients. Each claim type comes with preconfigured FOS questionnaire templates that fully integrate into the system. It’s easy for you to set up your system precisely as you want it, using your own document templates and workflows, with no need for our help.

Automatic generation of bespoke documents

You can automatically generate bespoke documents such as Letters of Claim, with appropriate clauses, phrases and data included based on answers entered supplied by your Client in the questionnaire.

Build you own efficient, progress-oriented workflows

Again, no help needed. Your managers can easily create and edit workflows that automate follow-on tasks including reminders and chasers, scheduling these by time period or in response to received mail.

Set up and edit claims records direct from your dialler system

Dialler Integration can be provided by us as a customisation, enabling your Claims Handlers or Operators to create new claims records, or open existing records, directly via your dialler system.

Powerful visibility of claim activity

See a complete list of outstanding scheduled items, as well as a full history of all activity, including file notes for each client.

Plan payments and automate invoicing

Create and edit payment plans, auto generate invoices and schedule automatic chasers.

Access the information you need, fast

Powerful Reporting Modules give you built in Search and Report facilities. In addition, a configurable reporting suite can be easily tailored by us, or by your own SQL-skilled programmers, to meet your specific requirements.

Flexible Security

Assign and manage permission profiles for each user or each user group (such as Accounts, Admin etc), with total control.

Instant integration with essential apps and services

Incoming e-mail received in Outlook is sent directly to the appropriate client file. A powerful Scanning module with Barcode Recognition allows automatic assignation of incoming physical post to the relevant client file. Sophisticated Telephony and Dialler integration attaches incoming and outgoing calls to relevant client files. Royal Mail Postcode Lookup speeds up address entry.

Technical Requirements

LogiClaim is a standalone product designed to function in Windows based business environments. Requirements for running, using and managing LogiClaim, scanning in documents and sending and receiving emails and SMS messages are as follows:

Technical

Client PCs

Operating System Windows 7, Windows 8, Windows 10

Processor 1.5GHz or above

Minimum Screen Resolution 1024 x 768

RAM 2-3GB depending on current usage (utilises 50-100MB approx)

Microsoft Office 2007, 2010, 2013, 2016 – Word, Outlook, Excel

Server

Operating System Windows Server 2008, 2012

RAM-3-4GB depending on current usage (SQL Server requires about 700 MB min)

Microsoft SQL 2008, 2012, 2014 (Express Edition suitable for up to 5 users)

Systems with up to 2 users can use one PC in place of a server to reduce setup costs

IIS7 installed for web application

Scanner

TWAIN Driver compliant

Network Access (For Installation and Support)

Team Viewer version 4 host installed on server

Email Server

An SMTP server, exchange or the SMTP server provided by your ISP. Hosting an SMTP on your local network will provide best performance

Email-To-SMS

An Email-To-SMS service provider (such as http://www.textlocal.com/) must be subscribed to in order to enable SMS integration

Pricing and Licensing

Installing LogiClaim

We charge a modest, one-off fee of £795 to install LogiClaim for you onto your network.

User Licensing and Discounts

LogiClaim is licensed for use based on the number of users in your organisation. Volume discounts are negotiable. License payment may be made on an Annual or Monthly basis. For customers wishing to make Annual payment, a discount is offered equivalent to 2 free months in each 12 month license.

Customisation

Enabling LogiClaim to deliver the greatest possible benefits to productivity and efficiency in your business requires the package to be customised to meet the specifics of your activities and processes. The product is designed to make it easy to carry out this customisation yourself for all, commonly required scenarios. This is done simply by setting options and preferences within the intuitive admin interface.

Should highly specific extension beyond the normal functionality of the product be required, we will be pleased to discuss this with you and to provide a quote for the development work required. You can find more information on our Integration and Customisation page.

Find out more

If you’d like to learn more about how LogiClaim can help you streamline your Claims business, fill out the form and we’ll call you.

Or email or call us now on 0800 084 2724

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